NeoGames has an unparalleled knowledge of the soft gaming market, so we can help our customers to maximize their earning potential, in a cost-effect manner.
We offer the following operational services:
By nature, we know that players expect faster reaction times, and online interaction, which is why our dedicated Customer Support team is always on hand to help all players with their queries, in a fast and efficient manner. As not all players are tech-savvy, our support team is highly trained to assist with all matters – from sign up to winnings withdrawals. We understand the importance of the Proactive philosophy, and that is why we approach players which we recogniseto have a problem, even without them approaching us.
Our expert retention marketing team has a profound understanding of the unique characteristics and profile of online soft gaming players. By providing a segmented and localized retention marketing strategy, we improve the player value, whilst maintaining high satisfaction player levels.
– Segment players – Creation specific activities for each group – Analyse all promotions
We offer an advanced gateway with 50+ different payment methods that manage payments and withdrawals localized to targeted markets and optimize to ensure the highest conversion rates.
We understand the importance of having a wide variety of local internet payment methods, including local e-banking, E-wallets, credit/debit cards, Mister Cash, and Siru for our mobile players. We also know the importance of optimizing the costs and approval rates of payments, as this contributes to the profitability, which is crucial for a successful business performance.
With a flexible backend system, NeoGames is built to enforce compliance guidelines received from the various regulators. We have a vast experience in creating policies, tools and internal mechanism to support local Compliance requirements by various regulators in different countries. Additionally, we are constantly adding our own policies and procedures.
Our team is responsible for:
We know that the digital generation is mainly reached via digital channels, and therefore effective digital channel marketing is required to optimise knowledge to a point that every word and every image counts. Social and mobile media are the future, and we are taking every step to ensure that we are at the forefront of the industry within these sectors. NeoGames offers a wide variety of marketing services ranging from online marketing to offline marketing including:
– Affiliate marketing – Online display marketing – SEO